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Top Envato Elements Customer Service Articles & FAQs: From Licensing to Unlimited Downloads

Have you got questions about Envato Elements? We've compiled our top 10 customer support articles and Help Centre FAQs to guide your through your Elements journey in 2023.

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Posted 23 Feb 2023
Top 10 Envato Elements Customer Service Articles & FAQs: From Licensing to Free Trials

Unique, high-quality assets are crucial to the success of any creative project or campaign, but finding them can take time and effort. Enter Envato Elements – the ultimate online subscription for creators. 

Envato Elements is the go-to platform for those wanting to take their work to the next level. It offers unlimited access to various visual assets, from fonts and photos to video templates, stock footage, and music & sound effects. Envato Elements is a one-stop shop for all your creative needs, whether you’re a graphic designer, video creator, or marketer.

If you’re a new Elements user, thinking about signing up, or an existing user simply scratching your head, we’ve compiled our top 10 customer support articles of 2022 and our most frequently asked questions from our Help Centre.

1. Guide to YouTube Content ID & Copyright Notices

Content ID is a popular digital fingerprinting system that content creators can use to identify and manage their copyrighted content on YouTube. It compares videos uploaded to YouTube against audio and video files registered with Content ID by content owners, looking for any matches. 

If you’re not up to speed on Content ID, our helpful Guide to YouTube Content ID & Copyright Notices is sure to cover any questions or concerns you might have, such as:

  • What is Content ID?
  • Who are YouTube Content ID Partners?
  • How does this relate to Envato Elements audio?
  • What does this mean for me and my YouTube projects? 
  • How do I know if an item is registered with Content ID?
  • What if my audio track doesn’t come with a Content ID registration?

Content ID can be confusing, so it’s no wonder this Content ID post is our number one Help Centre article.

2. Elements Student Plan

If you’re a student who needs to save those pennies, Envato Elements offers a Student Plan, which provides discounted pricing to eligible students, teachers, and faculty staff. 

You may be eligible for an educational student plan if you are:

  • An enrolled student, teacher, or staff member in an accredited educational institution. 
  • Have access to and own a student/teacher/staff educational email address.
  • Can provide information about your educational institute.

Check out the full article for more info and all the top FAQs about our Student Plan.

3. Guide to Performing Rights Organizations and P.R.O. Music 

You might have heard about P.R.O music if you’re using Envato Elements to source audio and music for your creative projects. If you haven’t, P.R.O. music is created and registered by composers who are a Performing Rights Organization member. 

Most mainstream artists, songwriters, and TV and film composers are members of a P.R.O. – from Hans Zimmer to Jay-Z and many other individual music creators and producers worldwide, including some Envato Elements authors. 

There are many benefits to using P.R.O music for your projects – such as quality, clarity, and sustainability. But there are also some questions to keep in mind, such as:

  • When do I need performing rights from a P.R.O.?
  • How do I get the performing rights for P.R.O. music?
  • Isn’t Envato Elements music royalty free?
  • How do I find P.R.O. music?

Our Help Centre’s detailed Guide to Performing Rights Organizations and P.R.O. Music will give you peace of mind to legally use any music tracks from Elements in your work.

4. Update Your Account Details

Whether you need to change your email address, reset your password, or update your licensee name, there are many reasons why you might need to update your account details. Luckily account details changes are super simple via Envato Elements. This Help Centre article walks you through the process, step-by-step, from sign-in to account management.

Head to our Help Centre to learn more if you’re looking to change or update any of the following details: 

  • Your email address
  • Your password
  • Your username (certain restrictions apply to username changes)
  • Your name (if your account has tax information associated with it, you must instead update your tax details) 
  • Your Licensee name (this is for individual plans only and will only update future licenses with your changes).

5. Envato Elements License FAQ 

One of the best things about Envato Elements is that it comes with a simple, lifetime commercial license. With an Envato Elements subscription, thanks to our broad commercial rights, you can use any asset for any project.

However, we receive some common questions about how it applies in certain situations. This Envato Elements Licence FAQ article is an excellent place to start if you’re wondering how or where to use a particular item. It covers topics such as: 

  • General FAQs
    • What happens to my license if the item I downloaded has been removed?
    • Can I continue to use Envato Elements items in the project they were licensed for after my subscription expires?
    • After my subscription expires, can I use an already downloaded item in the new end project?
  • License application
    • Can I edit music items I download from Envato Elements?
    • Do I need to relicense an item each time I use it?
    • Can I use an asset from Envato Elements in a logo?
  • Social media
    • Can I use items downloaded from the Elements library on social media posts?
    • Can I use music items downloaded from the Envato Elements library in YouTube videos?
    • Do I need to relicense Envato Elements assets for each episode when creating an intro/outro for YouTube videos?
  • Merchandise
    • Can I sell something I have created using Envato Elements items as merchandise?
    • Can I use add-ons and other materials to create unique designs and sell them on t-shirts, mugs, cushions, etc.?
    • When I use a font in merchandising, must I combine it with another asset?

It even covers advanced questions such as crediting authors, reselling assets, and account sharing.

6. Failed Payments

We aim to make subscribing to Envato Elements seamless so that you can begin downloading assets and working on your creative projects quickly and easily.

Sometimes, our customers may need help with the payment gateway or issues with their signup progress. If you have encountered a payment issue while trying to subscribe to Envato Elements, you can use this Failed Payments guide to help you troubleshoot and subscribe successfully. Some of the FAQs covered include: 

  • I received an error when paying for my subscription. What can I do?
  • A Payment has been processed on my end but is not reflected on your Envato Elements account.
  • PayPal or my card issuer won’t accept my payment. What can I do?
  • I need help identifying an Envato Elements transaction on my statement.

Remember, if your issue isn’t addressed in this article, you can always request help to our friendly customer success team via the Envato Elements Help Centre.

7. How to Install a Theme on WordPress

For WordPress users, Envato Elements offers thousands of excellent free and premium themes you can customize with just a few clicks. But once you’ve found your perfect WordPress theme, how do you install it? 

In this article on How to Install a Theme on WordPress, we walk you through every step – from downloading your theme to installing and activating it on your WordPress website:

  • How to download your theme 
  • How to install your WordPress theme
  • How to upload your theme via FTP
  • WordPress PHP upload file size limitation

All you need to do to follow the steps in the article is ensure you’ve already set up your WordPress environment with the most recent version of WordPress.

8. Correct Usage of Items

An Envato Elements’ license gives you the confidence that the items you download will be permitted for most projects and applications, including for commercial use (check out our complete license terms for more information). But, there are some cases where the correct usage of items may differ or depend on specific circumstances.

This article on the Correct Usage of Items will tell you everything you need to know about using Elements items correctly and cover our users’ most frequently asked licensing queries. This includes your eligibility for an Envato Elements license, the concept of single use only, and end product copies and distribution.

9. Unlimited Downloads

If you’ve just signed up to Envato Elements, you might wonder, “do any limits apply to downloads?” The answer is no! 

An Envato Elements subscription is unlimited, meaning no download limits exist. You can access your favorite assets from the Envato Elements library whenever and wherever you want, as many times as you need them (provided that you adhere to our user terms, Fair Use Policy, and the Envato Elements license.)  

The Envato Elements unlimited subscription offers many benefits, including flexibility, variety, and the ability to try out multiple assets for your project until you get it right. However, there are a few key things to keep in mind. We cover all these points in our handy guide on Unlimited Downloads, including: 

  • Licensing each asset you download or use
  • Scraping, bots, scripts, or any automated downloading tools are not allowed
  • Account access is limited to one person 

And that’s a wrap! If you have a specific question about Envato Elements or want to read some more helpful articles, head to our Envato Help Centre or submit a request to our Customer Success team.

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