Top Envato Elements Customer Service Articles & FAQs: From Licensing to Unlimited Downloads

Unique, high-quality assets are crucial to the success of any creative project or campaign, but finding them can take time and effort. Enter Envato Elements – the ultimate online subscription for creators. 

Envato Elements is the go-to platform for those wanting to take their work to the next level. It offers unlimited access to various visual assets, from fonts and photos to video templates, stock footage, and music & sound effects. Envato Elements is a one-stop shop for all your creative needs, whether you’re a graphic designer, video creator, or marketer.

If you’re a new Elements user, thinking about signing up, or an existing user simply scratching your head, we’ve compiled our top 10 customer support articles of 2022 and our most frequently asked questions from our Help Centre.

Content ID is a popular digital fingerprinting system that content creators can use to identify and manage their copyrighted content on YouTube. It compares videos uploaded to YouTube against audio and video files registered with Content ID by content owners, looking for any matches. 

If you’re not up to speed on Content ID, our helpful Guide to YouTube Content ID & Copyright Notices is sure to cover any questions or concerns you might have, such as:

Content ID can be confusing, so it’s no wonder this Content ID post is our number one Help Centre article.

If you’re a student who needs to save those pennies, Envato Elements offers a Student Plan, which provides discounted pricing to eligible students, teachers, and faculty staff. 

You may be eligible for an educational student plan if you are:

Check out the full article for more info and all the top FAQs about our Student Plan.

You might have heard about P.R.O music if you’re using Envato Elements to source audio and music for your creative projects. If you haven’t, P.R.O. music is created and registered by composers who are a Performing Rights Organization member. 

Most mainstream artists, songwriters, and TV and film composers are members of a P.R.O. – from Hans Zimmer to Jay-Z and many other individual music creators and producers worldwide, including some Envato Elements authors. 

There are many benefits to using P.R.O music for your projects – such as quality, clarity, and sustainability. But there are also some questions to keep in mind, such as:

Our Help Centre’s detailed Guide to Performing Rights Organizations and P.R.O. Music will give you peace of mind to legally use any music tracks from Elements in your work.

Whether you need to change your email address, reset your password, or update your licensee name, there are many reasons why you might need to update your account details. Luckily account details changes are super simple via Envato Elements. This Help Centre article walks you through the process, step-by-step, from sign-in to account management.

Head to our Help Centre to learn more if you’re looking to change or update any of the following details: 

One of the best things about Envato Elements is that it comes with a simple, lifetime commercial license. With an Envato Elements subscription, thanks to our broad commercial rights, you can use any asset for any project.

However, we receive some common questions about how it applies in certain situations. This Envato Elements Licence FAQ article is an excellent place to start if you’re wondering how or where to use a particular item. It covers topics such as: 

It even covers advanced questions such as crediting authors, reselling assets, and account sharing.

We aim to make subscribing to Envato Elements seamless so that you can begin downloading assets and working on your creative projects quickly and easily.

Sometimes, our customers may need help with the payment gateway or issues with their signup progress. If you have encountered a payment issue while trying to subscribe to Envato Elements, you can use this Failed Payments guide to help you troubleshoot and subscribe successfully. Some of the FAQs covered include: 

Remember, if your issue isn’t addressed in this article, you can always request help to our friendly customer success team via the Envato Elements Help Centre.

For WordPress users, Envato Elements offers thousands of excellent free and premium themes you can customize with just a few clicks. But once you’ve found your perfect WordPress theme, how do you install it? 

In this article on How to Install a Theme on WordPress, we walk you through every step – from downloading your theme to installing and activating it on your WordPress website:

All you need to do to follow the steps in the article is ensure you’ve already set up your WordPress environment with the most recent version of WordPress.

An Envato Elements’ license gives you the confidence that the items you download will be permitted for most projects and applications, including for commercial use (check out our complete license terms for more information). But, there are some cases where the correct usage of items may differ or depend on specific circumstances.

This article on the Correct Usage of Items will tell you everything you need to know about using Elements items correctly and cover our users’ most frequently asked licensing queries. This includes your eligibility for an Envato Elements license, the concept of single use only, and end product copies and distribution.

If you’ve just signed up to Envato Elements, you might wonder, “do any limits apply to downloads?” The answer is no! 

An Envato Elements subscription is unlimited, meaning no download limits exist. You can access your favorite assets from the Envato Elements library whenever and wherever you want, as many times as you need them (provided that you adhere to our user terms, Fair Use Policy, and the Envato Elements license.)  

The Envato Elements unlimited subscription offers many benefits, including flexibility, variety, and the ability to try out multiple assets for your project until you get it right. However, there are a few key things to keep in mind. We cover all these points in our handy guide on Unlimited Downloads, including: 

And that’s a wrap! If you have a specific question about Envato Elements or want to read some more helpful articles, head to our Envato Help Centre or submit a request to our Customer Success team.